Job Overview
This position is a highly experienced Senior Oracle HCM Cloud Technical Analyst, offering deep
technical expertise in supporting and optimizing Oracle HCM Cloud applications. This role
focuses on troubleshooting complex issues, system configuration, processes and formulas, and
integrating with external tools to ensure optimal performance of modules such as Core HR,
Time and Labor, Payroll, Benefits, Absence Management, and Talent Management. Role
includes working with embedded AI tools including AI learning language models, generative AI,
and AI Agents. The analyst plays a critical role in maintaining a stable, efficient, and compliant
HCM environment that supports service delivery for County staff and citizens. Proficient in
Oracle Fusion technologies including FBDI, HDL, BIP, OTBI, ESS jobs, and system configuration,
with a strong understanding of the underlying table structures. Demonstrated experience with
Oracle Integration Cloud (OIC), integration design patterns, and performing root cause analysis
for complex technical issues across integrations, workflows and fast formulas. Skilled in end-to end solutioning and proof-of-concept development, with hands-on experience configuring and
implementing modules including HR Help Desk, Recruiting Booster, Digital Assistant, and Talent
Management. Brings expertise in customizing AI-driven agents to enhance HR processes like
recruitment, onboarding, and employee engagement, along with knowledge of Oracle's
extensibility tools such as Visual Builder Studio and HCM Design Studio for tailoring UI, logic,
and AI behaviors to organizational needs.

Duties & Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

Serves as a vital liaison between ESQA and other business units, ensuring Oracle Cloud solutions align with departmental needs, goals, and objectives. This role emphasizes cross-functional collaboration, effective communication, and seamless integration of technology into the organization's overall strategy.

Supports development of Oracle HCM Cloud technical artifacts, including creation of documentation, code, and unit test results. Serves as the Technical Lead in the research, testing, documentation, and implementation of Quarterly Cloud Updates, Enhancements, and Break-Fix solutions.

Gathers and documents business requirements for Oracle HCM Cloud projects, ensuring they align with overall organizational objectives, and translates those needs into clear technical specifications. Collaborates with project teams to validate that testing and results meet expectations, while also troubleshooting, researching, and recommending alternative solutions as necessary.

Collaborates closely with departments, program managers, and support staff to identify issues, develop and discuss solutions, document requirements, and implement effective resolutions. Serves as the Technical Lead for Oracle HCM Cloud Service Requests (SRs), engaging with internal teams to analyze problems, research solutions, recommend corrective actions or workarounds, and coordinate the submission, testing, and resolution of SRs with Oracle.

Identifies additional reporting opportunities to combine multiple data sources to provide new and unique data analysis opportunities for County management.

Strong understanding of Oracle HCM Cloud modules, along with related business processes and underlying data sources, through independent research and effective collaboration with staff at all levels. The focus is on leveraging evolving Cloud capabilities and enhancements, including digital assistants, journeys, and AI, to drive continuous improvement.

Collaborates closely with Cloud business owners and internal ESQA teams to design and implement new solutions that enhance processes, based on the needs and input of business owners and their ESQA support team.

Works closely with project managers and ESQA teams to ensure successful delivery of enhancement projects. Communicates project updates, timelines, and milestones to relevant stakeholders.

Job-Related Competencies

Experience with full implementations of an HCM module in a technical role.

Experience implementing or configuring one or more of the following HCM modules: HRHelp Desk, Time and Labor, Recruiting Booster, Digital Assistant, Communicate, Celebrate, Career Development, Talent Management (Succession Management).

Experience configuring, customizing, and developing AI-driven agents to enhance HCM platforms, streamlining core HR processes such as recruitment, onboarding, employee engagement, talent, benefits, and absence management.

Knowledge of Oracle HCM's extensibility framework (e.g. Visual Builder Studio, HCM Design Studio) to tailor AI agent behavior, UI components, and backend logic for specific organizational needs.

Familiarity with payroll and timekeeping regulations (e.g., Fair Labor Standards Act, collective bargaining agreements).

Strong analytical and troubleshooting skills, especially for time and labor/payroll issues under regulatory framework.

Proficiency in Oracle tools (such as OIC, HDL, REST APIs, BI Publisher) as well as knowledge of PL/SQL and database management.

Excellent documentation and communication skills.

Critical Thinking: Issues are often unique, varied, and not typically encountered before, requiring significant individual analysis and collaboration with functional and technical experts across the department and County. Solving these complex technology problems demands strong analytical skills, inductive reasoning, and the ability to develop innovative, non-standard solutions.

Decision Making: Capable of making sound analytical decisions even in ambiguous or uncertain situations, with the ability to prioritize and complete tasks efficiently under pressure.

Communication: Strong communication skills, both written and verbal, paired with exceptional active listening abilities. Proven effectiveness in collaborating with all organizational levels and producing clear, concise, and well-crafted communications across various media, including print, electronic, and visual formats.

Strategic Planning: Capable of applying project management processes and methodologies to ensure assigned projects are completed on schedule, within budget, upholding high-quality standards and fulfilling customer expectations.

Managerial/Operational Skills: Familiarity with project management methodologies and tools, combined with expertise in software development, lifecycle principles and practices.

Leadership: Skilled at influencing others to achieve shared objectives, coordinating activities and tasks across individuals and groups, and experienced in collaborating with senior leadership teams.

Nature of Work

Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Working Conditions/Physical Effort

Work is performed in a climate-controlled office environment.

May involve extended periods of sitting, standing, or walking.

May involve in-town travel to office locations outside of County Center on an as-needed basis.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during, or after the emergency or disaster.

Minimum Qualifications

Bachelor’s degree in computer science, Management Information Systems (MIS), Engineering, Public Administration, or a related field; and

Three (3) years of Oracle Fusion HCM support or implementation experience, including hands-on experience with technical support/configuration of HCM modules (such as Time and Labor, Core HR, Benefits, Absence Management, etc.), fast formulas, workflow testing and issue resolution; or

An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted

About Hillsborough County Board of County Commissioners

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

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