Job Overview:

Supports transaction, processes and end users in Oracle Fusion Software as a Service (SaaS) for HCM modules (Global HR, Benefits, Time and Labor, Absence Management, etc.) This position will perform advanced functional and process analyses to develop and deliver findings, recommendations and solutions for implementation. This position uses Oracle ERP knowledge, business acumen, and customer service skills to work with business leads to evaluate the impact of Oracle SaaS quarterly updates and patches. Use strong analytical skills, problem solving, and process improvement skills (requirements gathering, research/documentation/process mapping and development of recommendations) to support transactions for the County Administrator departments and 11 other smaller agencies.

The true title for this role is Sr. Functional Business Analyst. This is a professional and strategic job that is responsible for performing analysis, design, testing, and responsible for the maintenance, integration, and advanced support of Oracle Cloud HR modules, includes but is not limited to Core HR, Oracle Time and Labor, Absence Management, Recruitment, etc. This position will also be responsible for providing assistance to payroll coordinators and supervisors as it relates to Oracle Time and Labor. This position performs duties providing routine to advanced functional expertise and complex analysis to users. The incumbent in this job will manage technology projects in accordance with established project management methodology. The position partners with business liaisons and technical teams to understand and define goals and requirements. This position works independently and with limited supervision.

Position works across systems and applications to ensure optimal business processes, makes recommendations and develops proposed solutions; ensures data integrity and provides end-to-end process documentation and training. This position will resolve difficult and complex issues during their normal course of work.

Ideal Candidate

• Would have an extensive background in working within an HRIS environment.
• Have experience with supporting the functional and technical level ERP System such as People Soft, Lawson, Oracle Cloud, Oracle EBS, Workday, etc.
• Experience in benefit configurations and processes including but not limited to open enrollment, life events, plans, and rates.
• Experience supporting Human Resource functions within an ERP system for one or more (or two or more) of the following modules: Core HR, Recruiting, Time & Labor, Payroll, Benefits, Absence, Talent management, etc.
• Strong customer service skills, with the ability to speak to individuals from different work demographics/authorities.   
• Flexible to change from one type of task to another comfortably.
• Knowledge of how to run reports and analyze them.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Depending on assigned area or responsibility, incumbents in the position may perform one or more of the activities described below.

• Partners with business liaisons and technical teams to determine the objectives and/or requirements of an assignment, or a project, define goals (technical and or functional) and exercise judgement in selecting methods, techniques, and evaluation criteria to achieve measurable business outcomes. Translates complex HR business issues into requirements and technical solution designs.
• Functions independently and as a team player with all ESQA analysts in order to work collaboratively to support our customers. Collaborates with both business and technical partners to meet commitments. Work through issues and challenges to complete tasks on time and on budget.  Payroll Coordinators are entering or editing their Oracle Time and Labor accurately – understanding and articulating complex fast formulas developed to calculate multiple complicated complex schedules supporting employees throughout the organization.
• Works with various stakeholders to understand their requests/issues, develops solution designs, technical/functional process improvements, and drives the development, testing and implementation for Oracle Cloud HCM modules. Provides recommendations on HR business process changes based on Oracle Cloud functionality.
• Works with users to develop acceptance test scenarios, identify test data, and execute the scenarios. Troubleshoot and resolve issues and document test results.
• Performs as subject matter expert and primary point of contact for assigned systems. Provides advanced functional expertise in Oracle Cloud and complex analysis for a broad range of application issues. Responds by identifying issues, analyzing, researching and troubleshooting to identify cause. Develops/tests solutions in accordance with the change and project management process. Performs debugging and troubleshoots complex issues.
• Interprets governing laws, rules, statutes, and pay compliance including union agreements, federal guidance for FMLA, FLSA, disasters, etc. to ensure time is captured appropriately, and the appropriate Oracle HCM Cloud configuration (e.g., payroll codes, work structure) is created, tested, and implemented to ensure proper employee pay and reporting across multiple employee agencies and classifications.
• Creates, validates, performs, edits and executes complex ad-hoc reports for Oracle HCM Cloud across all modules; analyzes trends and manipulates data using available software including Oracle Business Intelligence, SQL Developer, and Microsoft Excel.
• Performs training for Oracle HCM Cloud which includes classroom and online training (MS Teams), and ad-hoc or refresher training via the phone, email or using Cross-Tec. Prepares and maintains technical documentation to guide system users and to assist with ongoing operation, maintenance, and development of the system.
• Performs other related duties as assigned.

Job-Specific Competencies

• Ability to build and gather technical, functional, and business requirements; ability to translate business requirements into technical requirements.
• Extensive knowledge of functionality, integrations, and interrelationships between application modules, and troubleshooting methods associated with application solutions.
• Working knowledge of Oracle HCM Cloud tables, Oracle ERP applications architecture, Oracle database tools, Web ADI, and some basic SQL knowledge; Working knowledge of Oracle's Workflows to assist in the evaluation of accuracy and completeness.
• Ability to work independently on projects and lead project teams; able to multitask and work across many cross functional teams; ability to analyze, interpret and accurately summarize complex business processes and detailed information.
• Strong verbal and writing communication skills, interpersonal skills, strong adaptability skill and strong analytical skills; ability to independently develop Functional Design documents.
• Advanced ability to organize, prioritize, and manage multiple complex projects, tasks, and time to meet delivery dates; ability to provide recommendations on configuration and setup parameters based on Oracle functionality.
• Ability to articulate technical solutions to various technical and non-technical stakeholders; ability to interact with teams including senior management.
• Strong reporting skills using Oracle Business Intelligence, SQL Developer, as well as ability to utilize Microsoft Excel and Microsoft PowerPoint.
• Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs; proficient at developing and executing business process specific test scenarios.
• Demonstrated ability to work in a fast-paced team environment that coordinates with internal customers to help support and enhance business systems and processes; ability to work collaboratively with business users.

Minimum Qualifications

• Graduation from an accredited four-year degree granting college or university with a major in Business Management, Human Resources, Information Systems/Technology or a related field; AND
• Five years or more of experience in business analysis/HR Analytics using the specific business system applications or equivalent used by the organization; AND
• Five years of experience operating in a functional or technical related business section or department (Human Resources/Payroll/Information Technology); OR
• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below. (For education and experience only, does not include legally required Licenses or Certifications.)

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during, or after the emergency/disaster

About Hillsborough County Board of County Commissioners

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

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