Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:
The Business System Analyst I position is responsible for providing system-level support for various business applications to include Workday and related systems within the Enterprise Resource Planning (ERP) environments. Support includes installation, configuration, maintenance, training, reporting and production support for business applications. This position works on complex problems where analysis of situations or data requires an in depth evaluation and knowledge with the application. The ERP Business Analyst I may provide help for other team members as well as the business units, technology teams and support teams. This position will support the business objectives of the hospital as well as the delivery of safe patient care and services.
Minimum Job Qualifications
Licensure or other certifications: Job related certification or Workday ERP professional certification is preferred for one Workday domain, i.e. HCM, Finance, Payroll, SCM, Adaptive Planning or Prism module.
Educational Requirements: Bachelors Degree Required in Computer Science or other related field required.
Minimum Experience: Minimum of two (2) years experience as a healthcare applications analyst or IT Trainer experience required. Operational and/or technical training background may be considered in lieu of direct IT applications support work.
Preferred Job Qualifications
Preferred Licensure or other certifications:
Preferred Educational Requirements:
Job Specific and Unique Knowledge, Skills and Abilities
Demonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issues.
Meets competency requirements of the job and demonstrates proficiency in all aspects of the identified job responsibilities.
Achieves the department/unit quality and productivity standards and is accountable for specific customer/user satisfaction.
Demonstrates work approach that is team centric, creative and analytical with solid organizational, problem solving and time management skills.
Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently. Responsibilities may require evening and weekend work in response to needs of thesystems supported.
Demonstrates strong communication skills, both written and verbal.Includes customer interactions and technical discussion and documentation.
Demonstrates ability to learn and apply business and/or revenue cycle workflow knowledge in support of assigned systems and users.
Able to develop and maintain good working relationships with peer, leadership and customers:interact positively and productively with teams across organizational lines.
Essential Tasks and Responsibilities
Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving related to customer group systems.
Participates in planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality within the various business & revenue cycle applications.
Participates in researching, planning, installing, configuring, troubleshooting, maintaining and upgrading of operating systems and application software/hardware, developing knowledge regarding support of assigned systems.
Participates in and develops understanding and working knowledge of standardized methodology for testing major system functions before system changes/upgrades are moved to production environment.
Maintains up-to-date training material related to supported system as appropriate or works with system educator to do so. Participates in Training classes when appropriate.
Collaborates on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.
Participates in and develops a working knowledge of customer operations, department operations, systems and processes;helping to assess current practice and translating end user needs into optimal configuration and build of customer applications and workflows, ensuring effectiveness and efficiency.
Contributes to the organization financially through identification and implementation of cost effective practices and budget management activities.
Maintains a service oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner.
Participates in the process of planning new systems/ processes or re-engineering, working collaboratively across the organization and multiple departments to support business & clinical practice and systems.
Serves as the ITS Liaison support to assigned departments, working with system analysts and department leaders, facilitating a strong partnership between Information Technology and the user community to facilitate ITS support and response to system issues and needs.
Participates in department and NGHS teams, committees, projects and initiatives as appropriate to support achievement of department and organizational goals.
Facilitates reporting of information from source systems using the most appropriate tools.
Stays informed of changes in the healthcare industry, federal regulations and vendor activities for various revenue cycle and business applications.
Maintains professional skills and stays informed of changes in the healthcare industry/ regulations and vendor technology and their likely affect on assigned systems. Adheres to policies, procedures, and standards to meet all regulatory requirements such as HIPAA, as well as currently accepted legal standards.
Participates in requirements gathering techniques using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
Participates in development and maintenance of a quality improvement program for business & clinical information systems proactively supporting efforts that ensure delivery of safe patient care and services.
Provides on call support to end users and the ITS department and serves as resource to other team members in areas of expertise.
Other duties as assigned.
Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
Weight Carried: Up to 50 lbs, Occasionally 0-30% of time
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Northeast Georgia Health System (NGHS) is a not-for-profit community health system dedicated to improving the health and quality of life of the people of Northeast Georgia. Through the services of a medical staff of more than 600 physicians, the residents of northeast Georgia enjoy access to the state's finest and most comprehensive medical services. It is our mission to improve the health of our community in all we do.