Leads change management activities through the design and execution of structured methodologies.
Creates change management strategies to address business needs through University-wide projects or initiatives.
Promotes the design, development, delivery and management of communications.
Leads the assessment of the change impact on university-wide policies, practices, and procedures.
Proposes impact analyses, assesses change readiness and identifies key stakeholders.
Oversees training efforts. Provides input, document requirements and aids in the design and delivery of training.
Validates the scope and impact of the required change by utilizing a clear methodology and reviewing the holistic scope of this transformation project across the impacted technology and business areas. This includes understanding the depth of business process change, potential issues with technology adoption and degree of effort required to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees.
Impacts Integrated Change Management Strategy and Plan by validating work completed to date, socializing and executing against clear change management strategy and planning that maximizes employee adoption and usage and minimizes resistance.
Utilizes expertise and a thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.
Recommends process improvements in existing applications and revises existing system logic difficulties as necessary. Designs, develops, and implements new applications, systems architecture, network systems, and applications infrastructures.
Performs other related work as needed.
Bachelorâ™s degree in a related field.
Minimum seven years of progressively responsible professional experience.
Minimum five years of change management, consulting, customer service, sales, or higher education operations experience.
Skilled at managing multiple stakeholder groups, including executive leadership.
Communicating via all channels, including large audience presentations.
Involved in providing change management for transformation projects involving a wide range of business units.
Working knowledge managing direct reports and supporting the management of staff who are not direct reports.
Employment history in higher education with administrative systems, data and business processes.
Expertise with large-scale organizational change efforts.
Technical Skills or Knowledge:
Background with technology implementation, process changes, or financial operations at an R1 research university.
Familiarity with Project Management Institute's (PMI) Project Management Body of Knowledge (PMBOK), IT Infrastructure Library (ITIL) and the DIR Project Delivery Framework, and the Prosci ADKAR change management model.
Solid understanding of how people go through change and experience of change management principles, methodology and tools.
Work with finance/accounting and IT professionals.
Knowledge of developing best practices training strategy.
Excellent written and verbal communications as well as active listening skills.
Establish and maintain strong relationships across a variety of levels in an organization.
Influence others and move toward a common goal.
Flexible and adaptable and able to work in ambiguous situations.
Problem solving and root cause identification skills.
Acute business acumen and understanding of organizational issues and challenges, particularly in higher education.
Demonstrated ability to develop, plan, and implement short- and long-range goals related to change management, to organize and establish priorities, and manage, motivate and work with technical and non-technical resources.
Change management certification or designation.
Sit for short or extended time periods.
Stand for short or extended time periods.
Extensively use computer.
Make repetitive wrist, hand, or finger movements.
Cover Letter (preferred)
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