The ERP Systems Support Analyst is a techno-functional role responsible for the analysis, build, monitoring, technical and functional support of the Clinic's Oracle Cloud ERP System (HCM, SCM, EPM, & Financial) in addition to peripheral HR and Finance systems & services.
Reports to the Business Systems Manager
Respond promptly to business partner/client needs.
Solicit feedback to improve service.
Meet commitments and provide follow-up in a timely manner.
Adhere to the SC Way customer service philosophy.
Partner with our clients to identify solutions to business problems through creative ideation, systems review & procedure/process analysis.
Document business requirements & design for systems changes and implementations.
Configure/modify and implement new/existing modules, integrations and reports as needed.
Outline and document operational procedures and standards for client support.
Coordinate and/or build and test systems integrations.
Project Manage operational projects and changes.
Provide support and collaboration for EPMO led projects.
Perform technical/functional troubleshooting and data analysis to determine root causes of systems problems.
Define and implement problem resolution.
Identify and correct or advise on operational and technical issues.