Expected Starting Salary: 37.18 - 47.10 SUBFUNCTION DEFINITION: Responsible for gathering and organizing business data through an integrated software suite. Oversees applications that automate business functions.
Summary Analyze, design, implement, and maintain moderately complex systems utilizing business and administrative applications development tools for On-on premise and Cloud based technologies. Plan and conduct system testing. Document testing outcomes. Develop Technical Designs and participate in Technical and Code Reviews. Design, write, and prepare complete user and technical documentation. Utilizes Development lifecycle process and documentation to implement and support system solutions.
Development Support the design, development, and implementation of new and enhanced application requests. Develops ERP system interfaces and integration points. Identify the appropriate resources needed to complete small, medium and medium-large projects. Communicate between internal and external parties on project related issues and developments. Participate in developing and managing project plans. Determine the scope and complexity of small to midsized projects. Work with cross functional teams. Consult with end user community to develop requirements for system solutions. Prioritize assigned tasks and projects based upon directives from supervisor or customers.
Production Support Provide direct technical support and second-level problem resolution assistance for production and process issues. Troubleshoot and decipher error messages. Identifies required resources to resolve issues. Utilizes appropriate Change Control methods to implement system solutions. Proactive in the identification of potential issues and conceptualizing solutions. Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services. Support departmental efforts to improve customer satisfaction. Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Maintain and adhere to departmental On-call procedures and SLA.
Customer Service Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.
Miscellaneous Mentor and train other analysts. Interview resources. Participate in vendor education. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Participate in the evaluation of systems and technology. Recommend and apply appropriate computer technology to complex problems as required. Develop expertise in several moderately complex Cincinnati Children's computer-based systems. Develop and maintain a global perspective of all Cincinnati Children's information systems and technology to adequately represent Cincinnati Children's in development and needs analysis and to ensure the best approach to resolving user department needs.
Bachelor's degree in a related field
5-7 years of work experience in a related job discipline
Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
About Cincinnati Children's Hospital Medical Center
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.