Application Management Services for Human Capital ERP Solutions Consulting Leader
Location: Phoenix, Arizona
Internal Number: 15334871
Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Human Capital practice.
Work you'll do
As an Application Management Services Leader within our GPS Human Capital as a Service (HCaaS) team you will:
Manage the day to day operations of the ERP technical, Functional, and other teams as needed for overall student transformation project
Identify the resource requirements and staffing appropriate resources on project
Oversee the planning and on-boarding aspects of project management
Monitor adherence to the SLAs and prescribed standard quality processes to ensure a timely and quality solution to the end users
Responsible for service delivery of the management of the application as per SLAs agreed with the client within the scope of applications
Responsible for periodic status reporting of the Application Support Team
Manage the delivery of client specific Incident, Problem, Change release management strategies and application security handling process flows
Review and sign off on change requests in compliance with client's change management strategy
Conduct regular checkpoint meetings to resolve issues and ensure timely achievement of project milestones with project leadership
Responsible for client specific metrics and tabular dashboards, discuss with client leadership and be part of applicable change control meetings
Identify potential risks on the project pro-actively and develop a risk-mitigation plan
Work with the team in identifying opportunities for value-adding process and system improvements for the client
Contribute to the development and cultivation of business and vendor relationships of varying audiences (technical and non-technical)
Lead business development, pre-sales, and proposal efforts in support of building application management services
Lead efforts to build AMS capability and offering
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The Human Capital As A Service (HCAS) offering helps clients sustain organizational performance and enable ongoing insights into the organization with a comprehensive set of services and solutions that extend the capabilities of the organization with products, solutions, and operate capabilities provided as a service.
10 years of application management services and ITIL processes to support the sustainment of ERP solutions
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.
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