The ERP Product Specialist works in close collaboration with Tilson’s established and technically diverse IT Support, Enterprise Application, internal Accounting and Human Resource teams. Tilson’s enterprise application services span the entire system development lifecycle and provide internal stakeholders with a highly skilled and professional interaction. The ERP Product Specialist is regarded as experienced with integrated ERP systems and functions as a proficient team member who can meet project objectives.
Develop deep expertise in a portfolio of ERP products/services and support them throughout the product life cycle.
Provide Tier II support related to ERP products
Drive and implement best practices through software or internal procedural changes
Develop specifications for deliverables such as reports and workflows
Develop and monitor data quality metrics and ensure business data and reporting needs are met.
Coordinating work with operations, accounting and human resource teams, engineers and developers to define product requirements.
Ensure all stakeholder voices are heard and clear priorities are set for delivery team
Manage the creation of organized, understandable, and effective system and training documentation.
Manage training for new and existing users on new product releases
Work with EA and IT Directors to define, measure, and improve the effectiveness of our services
Clearly communicate business cases to the team and stakeholders, articulating both the services value proposition as well as defining and measuring metrics for its success
Advocate for effective resource allocation decisions that support the company and products/services vision
Develop strong working relationships with internal leaders to ensure tough decisions, issue escalation, and change/enhancement requests are managed appropriately
Keep abreast of industry trends, technologies, and competitive analyses to identify new opportunities and initiatives which ultimately serve the long-term strategy
Build deep expertise and empathy for the customers and learners that use our curriculum, services, and software products
Lead and support continual process improvement by proposing optimizations for any aspect of the environment and lifecycle
Provide backup application support for HRIS system
Tilson believes in Safety, Integrity, Accountability, Professionalism, Respect, and Composure. To learn more about Tilson, the benefits we offer and our values, we invite you visit our website or visit our LinkedIn, Glassdoor, or Facebook pages for an inside glimpse at our culture.
Successful candidates will be required to submit to criminal background check and may be subject to a drug screen.
Tilson is an Equal Opportunity Employer/Affirmative Action employer.
Minimum 5 yrs. of hands-on experience with Sage 300 ERP required
Previous experience with HRIS systems preferred
Bachelor’s degree in Accounting\Finance or Information Technology is preferred
Excellent analytical and reporting skills
Excellent systems, process and change management skills
Ability to effectively lead and influence others, including senior management, peers and vendors.
Ability to meet aggressive deadlines in a dynamic and complex environment
Strong oral and written communication skills, including the ability to write reports, business correspondence and procedural manuals
Entrepreneurial spirit and self-motivated
About Tilson Technology Management
Tilson provides network deployment and professional services to telecom, construction, utility and government clients, and successfully executes complex and challenging projects worldwide. We are on a mission to build high-performing teams who will take on the largest and most impactful projects and execute beyond expectations. For customers seeking not just evolution, but revolution, Tilson challenges the status quo to ignite real change.
Tilson is a high growth team of driven professionals on a mission to build America's information infrastructure. We accomplish this with a team of experts working collaboratively on meaningful, impactful projects for great clients. Our team environment fosters intellectual curiosity, motivates employees, and cultivates talented people who work with purpose, mastery and autonomy. We strive to listen to our clients, partner with them as a team, and accept their goals as our own.
Tilson has been recognized on the Inc. 5000 list of fastest growing private companies in the U.S. for ten years in a row.
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