Reporting to the ERP and Regionalization Project Director for day-to-day operations, the Process Specialist will support transformation efforts associated with the onboarding of the new ERP system and regionalization of business processes and improvements across ICAP inclusive of ideation through implementation, operational readiness and execution.
The Process Specialist will also report into the Quality Assurance Director as it relates to the compliance requirements of the business process design.
Under the leadership of the Project Director and Quality Assurance Director, the Process Specialist will:
Assist to build consensus on process improvement initiatives and drive change within the respective units and offices.
Determine ICAP needs and scalable solutions to solve process issues through process mapping and workflows, observation and analysis.
Collaborate with Subject Matter Experts and other key stakeholders, interviews process owners to understand and document current "as is" operations / processes, facilitates design sessions to design and develop new "to be" business processes, procedures and future state requirements and define necessary improvements.
Work under the direction of the Quality Assurance Director to ensure that business process designs meet financial compliance requirements; interfaces with the IT lead regarding data security requirements of the design.
Conduct root cause analysis for continuous improvement and definition of solutions for key risks throughout the project.
Provide guidance and coaching to ICAP teams to ensure successful execution and adoption of process changes.
Ensure process improvement efforts maintain direction and fulfill predesigned expectations.
Contributes to and Manages Knowledge Management systems associated with the ERP system implementation and regionalization of business processes.
Play a key role in development of training materials and job aids.
Perform other related duties as assigned
Requires bachelor's degree or equivalent in education and experience, plus five (5) years of experience addressing management and operational requirements of donor-supported public health or development projects within a non-profit or academic setting
Master's degree preferred
An understanding of typical business/administrative process flows and approval patterns
Knowledge of internal controls and risks
Excellent interpersonal, organizational, record-keeping, writing, and verbal communications skills and a demonstrated orientation towards customer service
Demonstrated ability to run/lead meetings, including question storming sessions and due diligence interviews
Able to work in a fast-paced environment with demonstrated ability to manage time effectively, juggle multiple and competing demands, establish priorities, and meet deadlines with minimal oversight
Capacity to work with a high degree of independence within a matrixed, deadline-driven, multi-tasking environment
Ability to map processes and document procedures, and to write reports and operational guidelines
Advanced skills in the Microsoft Office suite, particularly Excel, Visio and Microsoft Project
Experience working in a multi-cultural, multi-lingual environment a plus
Periodic international travel may be required
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 505464
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.
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