Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As a performance improvement professional, you’ll be focused on helping them grow and turn their strategy into reality. You’ll work with high-performing teams that drive growth and deliver exceptional client service, ensuring you play your part in building a better working world.
Your role as a Manager will focus on the management and delivery of client engagements, often interacting at an executive level, as well as sales and practice development activities to Power & Utilities clients, resulting in increased value and efficiency You’ll help to mentor, coach and counsel their team members and help EY to build an inclusive culture and high performing teams.
Your key responsibilities
The Oracle CC&B-C2M Functional Architect will lead the orchestration of creative and practical CC&B-C2M Oracle Utility software solutions that meet customers’ business requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Works with customers to ensure that business needs and requirements are identified and documented; seeks understanding of longer-range customer needs and emerging opportunities
Develops project objectives and set priorities through integration with customers’ organizational direction
Plans, facilitates and manages the fact-finding and analysis sessions of projects
Designs and configures CC&B-C2M software
Analyzes user and software requirements, procedures, and problems to automate or improve existing systems and reviews computer system capabilities, workflow, and scheduling limitations and defines solution parameters and specifications
Leads the design process and facilitates design workshops
Negotiaties and manages functional scope to reduce business and technical risks for the client and EY
Conducts workflow analysis to ensure that all business areas of impact are identified and resolved for a successful rollout
Provides management of, and facilitation for, one or more of the following key focus areas: Functional, Interfaces, Business Process Change Management
Leads and participates in the Discovery and Analysis Phases of a project including, but not limited to:
Scheduling of required workshops
Preparation of the workshop agenda
Facilitates workshop sessions
Documents daily workshop activities and outputs
Assesses business requirements and development of overall product solutions
Manages issues and/or action items
Updates status of required deliverables
Working with Designers, performs the design of configuration or code based solutions
Within a Functional lead role:
Identifies and documents any gaps that will require custom algorithms and plug-ins
Configures the base system
Authors and participates in the Discovery phase and Analysis phase reports
Within an Interface lead role:
Authors the Interface strategy documentation
Helps set the direction of overall Interface architecture
Manages the initial integration process
Within a Data Conversion lead role:
Authors the conversion strategy documentation
With the customer, co-authors the data mapping plan
Helps set the direction of overall conversion program architecture
Defines and helps manage data exception/validation reporting
Provides knowledge transfer to the Customer Core team
Supports the Customer team with, but not limited to: application configuration; data conversion; development; interfaces; modifications; testing; training; deployment and post deployment support
Ensures project documentation in their area of responsibility is up to date
Working with EY and Customer project leads, assesses original assumptions and re-estimates task effort at regular intervals
Helps to identify risks and issues and assists in the mitigation process
Skills and attributes for success
You’ll need strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels.
Challenge and inspire both co-workers and clients to think about challenging situations in new and transformative ways.
By drawing on your knowledge and experience, you'll provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership. You'll actively contribute to improving operational efficiency on projects and internal initiatives.
In line with our commitment to quality, you'll consistently drive projects to completion and determine that work is of a high quality. Your role in leading teams or parts of teams on engagements will depend on the size of the engagement and will be under responsibility of higher levels. They will look to you to anticipate and identify risks and escalate issues, as appropriate.
As an influential member of the team, you'll help to create a positive learning culture and will coach and counsel junior team members and help them to develop.
To qualify for the role you must have
Proven track record of 5-7 years of successful Oracle implementations, with 3-5 years Oracle Utility product experience
Experience with Oracle Utilities Application Framework and Advanced Configuration Tools
Proven ability to work effectively and collaboratively with customers, across different departments and levels within the company
Proven track record of business change management; strong knowledge of Oracle Utility software; excellent communication skills
Proficient knowledge of information technology and business consulting practice
Superior skills include business analysis, process facilitation, change management, creative and critical thinking, superior written and verbal communications, technical writing, problem solving, presentations, and public speaking
Handle multiple assignments within a fast-paced environment with potential conflicting schedules.
Positive, “can do” attitude and ability to work in a team environment
Willingness to travel up to 80%, valid driver’s license
About Ernst & Young, LLP
At EY, we look for people who are inspired by the chance to push boundaries and make the absolute most of every opportunity. And one of the components of our culture that makes this possible is our emphasis on entrepreneurial businesses. By giving our people access to tomorrow’s leaders today, we give them exposure to the ideas will shape the future of our organization.
Entrepreneurial businesses are those that take measured, strategic risks to advance. Their fresh thinking and hard work creates positive social change by creating jobs and wealth. We’ve developed a strong reputation for working with these companies and enhancing their success.
At EY, we are proud to work with these innovators and game-changers of today to create new legacies for the world. Through your work at EY, you will have the opportunity to help some of the most iconic, innovative and powerful entrepreneurs in the world move forward, improving their industries and ultimately the economies of the world.
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