Organizational Area: Information Technology Services- Data Warehouse and Corporate Systems
Location: Oakland, CA
Posting Salary: Salary to commensurate with experience
Position Summary: Technology Delivery Services (TDS) delivers data and technology services to advance the mission of the University of California. TDS manages and provides services that impact students, faculty and staff throughout the University of California System. On an accelerating basis, key components of the services TDS manages are dependant on services provided by outside vendors.
The initial focus of this position is to establish and operate an oversight and management framework for the coordination of the various vendor contracts TDS has in support of UCPAth. (Oracle Managed Cloud Services (OMCS), Inflight/Drupal, AWS).
The ideal candidate will be the primary resource responsible for a combination of IT vendor contract, performance relationship and risk management. He or she owns and must understand contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed goods and services.
Special Conditions of Employment:
Other Special Conditions of Employment: Successful completion of a background check is required for this critical position.
Job Close Date:
Duty 1: Manage vendor relationships as the key point of contact between specified vendors and the business. Serve as a point of escalation for vendor issues and disputes, and drive those issues to resolution. Manage the communication process with vendors, including what information should be communicated, when and by whom, to ensure that appropriate leverage is preserved. Function:Vendor Management Percent: 30
Duty 2: Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on constituent requirements, and the creation of scorecards and dashboards that will accurately present this data. Ensure that the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that the associated communications around these metrics are clear. Function:Performance Management Percent: 20
Duty 3: Review and oversee the maintenance of agreements with vendors, and ensure that they are current/up to date and compliant with relevant laws and regulations. Manage the creation and maintenance of a repository of vendors in a contract management database or similar solution to track key dates (expiration, renewals) and assess demand. Classify and rationalize the UCPath vendor portfolio so that focus can be applied to the most strategically important vendor relationships/engagements. Maintain an inventory of the various vendor spend (often in collaboration with other areas, such as finance and procurement) by category, cost center and location. Function:Contract Management Percent: 20
Duty 4: Establish and/or approve internal and external policies, standards and processes for vendor interaction. Manage the maintenance/enhancement of tools for use in vendor management, including vendor tracking, analytics and performance management tools (scorecards and dashboards). Serve as the point of contact between the vendor organization and internal customers consuming vendor services and solutions. Manage the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships to key stakeholders and vendors. Function:General Support Percent: 20
Duty 5: Provide direction and approach for TDS's vendor management capability in alignment with the strategic and operational objectives of the technology organization and the business. Collaborate with internal stakeholders ? including IT and business resources, sourcing and procurement, Path PMO, UCPath Center. Provide assistance to procurement teams (or other roles primarily charged with contract negotiation) to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables, etc.). Function:Strategic Planning Percent: 10
Job Requirements Bachelor's degree in related area or equivalent training.
Minimum of 5-7 years of experience in vendor management or related field.
Broad knowledge of the IT industry and the products and services provided by technology vendors.
Working knowledge of contract management and negotiation.
Understanding of the entire vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements.
Solid grasp of financial concepts, such as depreciation schedules, dollar costing and total cost of ownership.
Thorough understanding of commercial terms (warranties, intellectual property, indemnification) in IT agreements.
Executive presence and comfort interacting with both internal and vendor senior leadership.
Demonstrated experience in successfully leading a team in the management of vendors/third parties, including, but not limited to, policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution.
Ability to influence without authority and collaborate with internal clients and stakeholders.
Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external parties. Required
Advanced degree preferred
Chartered Institute of Procurement & Supply (CIPS) Certified Professional in Supply Management (CPSM) Certified Technology Procurement Executive (CTPE) Skills Framework for the Information Age (SFIA)
Information Technology Infrastructure Library (ITIL) experience is desired, but not required (if used in your organization) Preferred
About us The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.
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